KEY POINTS

ID: It is essential that you take your photo ID, you may be asked for ID at any venue.

Club Entry: Your entry at each venue is subject to the discretion of the venue’s own security and policies. 1 Big Night Out Bus Tours Ltd cannot take responsibility if you are refused entry to any venue.

On-board: Please inform the group that there is strictly NO eating or smoking on any vehicles during the evening.

Variations: To the route agreed will cost extra, and the bus is non-refundable if your group does not adhere to the itinerary provided.

Payments: The full balance must be made 21 days prior to the departure, payments can be made by cheque, bank transfer or at a Metro Bank, our bank details are:

Bank: Metro Bank Account: 1 Big Night Out Bus Tours Ltd Sort Code: 23-05-80      Account No: 14774467
Transport and liability: The buses on the night are provided by 3rd party transport providers. Whilst 1 Big Night Out Bus Tours Ltd will endeavor to control the itinerary of the buses, they can be late due to extenuating circumstances, and facilities on the buses may change at short notice. 1 Big Night Out Bus Tours will not be liable for the lateness of buses, or any injury that occurs as a result of the condition of the buses, or actions of the drivers.

BEHAVIOUR BOND

At the point of booking, you will be asked for credit card details for the purpose of a behaviour bond. Your card details will be stored securely, and used only in case of any damages to the bus caused by your group.

Your card may be charged up to £1000 total for damages to the bus. At the point of charge you will receive an email with an invoice providing a full breakdown of charges at cost price.

A Behaviour Bond of £100-£400 may be required before travel and will be refunded the week after travel by Bank Transfer or cheque, provided none of the conditions shown in our terms and conditions overleaf are breached by any member the group.

IF BEHAVIOUR BOND APPLIES: Bank details to be used for the Bank Transfer refund:

Bank_____________________________ Account Name:__________________________________________

Sort Code: ________________________ Account Number:________________________________________

TERMS AND CONDITONS OF HIRE

The driver of the vehicle, security & guides of London Bus Group and 1 Big Night Out are responsible for the safety of the vehicle and its passengers, and must be allowed to decide what conduct and behaviour is permissible. Standing on the seats is not permitted and the hirer will defray the cost of making good any damage done to the vehicle by the passengers.

There is room for reasonable amounts of baggage and equipment, which will be carried at the discretion of the driver. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour.

The Buyer agrees to board the Vehicle punctually at the designated times. The Buyer will not smoke, drink or eat in the Vehicle
The Buyer will not drink or eat in the Vehicle unless otherwise specifically agreed to in writing prior to the event. If the Seller incurs any cost as a result of the Buyer’s neglect or default, the Buyer must pay such costs to the Seller in addition to the Price.

Before your booking is confirmed and a contract comes into force, 1 Big Night Out Bus Tours Ltd reserves the right to increase or decrease advertised prices. 1 Big Night Out Bus Tours Ltd reserves the right to decline any booking at their discretion. The contract, including all matters rising from it, is subject to UK Law and the exclusive jurisdiction of the UK legal system. No employee of 1 Big Night Out Bus Tours Ltd other than the managers has the authority to vary or omit any of these terms or promise any discount or refund.

In the event of a national emergency, or for any reason beyond the control of the Company, the Company reserves the right to cancel any bookings and refund any monies paid without further obligation.

Cancellation:
The deposit paid is non-refundable. No refunds will be given if the cancellation is made within 7 days of journey, and the full balance will still be due.
The full balance is due 21 days prior to departure, if we do not receive it by then, your booking may be cancelled and may result in retention of the security bond.


In the case of non-attendance 1 Big Night Out Bus Tours Ltd will treat the booking as cancelled by the Client.

1 Big Night Out Bus Tours Ltd reserves the right to cancel a tour in any circumstances but will endeavor to avoid this unless absolutely necessary.

Any changes to the original booking must be confirmed by email by the person submitting the booking. Whilst every reasonable effort will be made to accommodate changes and the additional requests, availability cannot be guaranteed, and/or extra surcharges may apply.

Changes to your booking: While 1 Big Night Out Bus Tours Ltd will use its best endeavor to operate all tours as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary of modify a tour itinerary or its content due to prevailing local conditions. 1 Big Night Out Bus Tours Ltd reserves the right at any time to cancel or change any of the facilities, services or prices described in the advertising, and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a major change becomes necessary 1 Big Night Out Bus Tours will inform the Client as soon as reasonably possible if there is time before the booking date.

The definition of major change will depend on the individual tour and circumstances. When a major change is made the Client will have the choice of accepting the change or arrangements, purchasing another available tour or canceling.

The following scenarios are not classified as a major change unless specified by the client in writing prior to the change: Change of bus facilities, change of club destinations, change of number of clubs visited, deals and included drinks.

Passports, identification and Visas: It is the responsibility of the Client to be in possession of a valid passport, or legal identification showing age and a visa permit for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of 1 Big Night Out Bus Tours Ltd. Door policies of individual venues vary and only a valid passport or valid driving license are normally accepted as identification.

Age, Fitness and Participation: 1 Big Night Out Bus Tours Ltd tours suit outgoing and energetic people. All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of the tour. 1 Big Night Out Bus Tours Ltd reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of 1 Big Night Out Bus Tours Ltd employees, tour leaders, and affiliates whilst on tour with 1 Big Night Out Bus Tours Ltd. If, in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour. On 1 Big Night Out Bus Tours Ltd tours, alcohol is often consumed. All clients are responsible for their own safety and well-being. 1 Big Night Out Bus Tours Ltd does not encourage any clients to engage in any dangerous activity or to drink excessively. 1 Big Night Out Bus Tours Ltd cannot accept any responsibility if the client drinks too much or engages in dangerous activities and suffers injury, illness, death, loss or damage as a result.

UK Laws and Behaviour: All participants in tours operated by 1 Big Night Out Bus Tours Ltd are expected to obey UK laws and regulations and any failure to do so will relieve 1 Big Night Out Bus Tours Ltd of all obligations that they may otherwise have under these booking conditions. Any damage or loss caused by a Client is the responsibility of the Client. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If the Client fails to do so, the Client will be responsible for meeting any claims (including legal costs) subsequently made against 1 Big Night Out Bus Tours Ltd as a result of the Clients actions. 1 Big Night Out Bus Tours Ltd expects the Client to have consideration for other people. If, in 1 Big Night Out Bus Tours Ltd’s opinion, any Client behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any third party or damage to property, 1 Big Night Out Bus Tours Ltd is entitled, without prior notice, to terminate the tour of the Client concerned. In this situation, the Client concerned will be required to leave the tour. 1 Big Night Out Bus Tours Ltd will have no further responsibility towards the Client. No refunds will be made and 1 Big Night Out Bus Tours Ltd will not pay any expenses or costs incurred as a result of the termination.

Illness or Disability: Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. This will not prevent the Client from participating in the tour but will enable 1 Big Night Out Bus Tours Ltd to take additional precautions for the Client’s safety at such times as may be appropriate.

If You Have a Complaint: If the Client has a complaint about any of the tour arrangements the Client must bring it to the attention of the tour leader at the time so that they may use their best endeavors to rectify the situation. It is only if 1 Big Night Out Bus Tours Ltd is made aware of any problems that there will be the opportunity to put things right. Failure to complain within this time-frame may result in the Client’s ability to claim compensation from 1 Big Night Out Bus Tours Ltd being diminished . Should the problem remain unsolved a complaint must be made in writing to 1 Big Night Out Bus Tours Ltd within 7 days of the completion of the event.

Our Responsibilities: The tours operated or supplied by 1 Big Night Out Bus Tours Ltd have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards. All bookings are accepted on the understanding that such risk and hazards are appreciated by the Client and that they undertake all tours at their own volition.